Services major banks And the mobile applications of several banks were unavailable Thursday morning, including Caixa Geral de Depósitos (CGD), Santander and Novo Banco.
An official source from CGD confirmed to Lusa that the system is temporarily unavailable and that IT teams are working on a fix.
Santander is also having problems accessing major banksBut “Lusa” is still waiting for an explanation from the entity. In the Site bottom detectorwhere failures to access files are reported Locationsin real time, there are already indications of problems with Santander, specifically with sign in In the major banksin the bank’s mobile application, and to a lesser extent with a credit card.
An official source from Novo Banco also confirmed to Lusa that the system is not available and that the issue is being analyzed so that service can be restored as quickly as possible.
None of the banks, at the moment, have confirmed the origin of the problems being discovered, but these arise at a time when a greater influx of access to services was expected. Online and mobile banking institutions. That’s because Tax and Customs Administration (AT) on Thursday began paying subsidies to households created to mitigate price hikes. An individual “check” of 125 euros will be delivered to 5.8 million citizens with a total monthly income of 2,700 euros (and who are not retired) who receive social benefits. Those with children will also receive a subsidy of €50 per child.
On the other hand, these disturbances are not unprecedented in the Portuguese banking system. At the beginning of this month, it was reported that BCP was the target of a cyberattack by “malicious entities, which, according to information shared by the organization at the time, directed” extensive and illicit requests to Site and the apps from the bank”.
BCP, BPI and Crédito Agrícola without incident
Meanwhile, the general government has questioned other of the largest banks operating in Portugal about possible failures in accessing the services they provide. At the moment, official sources from BCP, BPI and Crédito Agrícola indicate that, to date, no failures to access their services have been recorded. Online.
In the Site Downdetector, there is also an indication of ‘reports of users’ having ‘potential issues’ accessing the services Online Banco Montepio Bank. Among the most frequently reported problems with this bank is access to Mobile bankingHey sign in In mobile applications and, to a lesser extent, in sign in in service major banksContact has been made, the official source for this institution has not yet responded.
The news was updated at 1:08 pm with responses from official sources from various banking institutions.
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