Amazon Appstore users, the app store from AmazonThose who have updated their phones to Android 12 are unable to use the app. The problem started in October, when devices started receiving the update for the new operating system. users Samsung Galaxy S21 It was too Problems with Android 12 when using WhatsApp.

Several reports on Amazon support forums show that the problem is much bigger than previously thought. It is suspected to be caused by Amazon DRM, a feature related to digital rights management, which affects both paid and free platform apps. Several users claim that they are having trouble finding their Amazon Appstore app library.

The company released a statement about the issue, notifying the technical team that there is a solution to it and is working on it. If the user enters the application, he will find a message asking for patience and warning him that the situation will return to normal soon.

Android 12 beta builds have been running for a few months now, in preparation for the arrival of the stable release of the new operating system. If you do not have it on your mobile phone, the Amazon Appstore will work normally. Android 12 is only available for devices Google Pixel 6 and the line Samsung Galaxy S21However, more devices will receive the update in the coming weeks.

(Updated November 30, 2021 at 4:32 pm)