Apple refused to refund £1,100 on accidental App Store purchases – MacMagazine

Apple has a very practical and user-friendly policy regarding Refunds Apps and internal purchases made on your platform – recently, including, We post a video that explains it well How to perform the process If you made a purchase by mistake or regret a purchase. In general, there is no headache in this regard.

I say “generally” because, well… headache is a good term to describe a user’s condition in Berkshire, England. to me WatchmanAnd mentioned His complicated situation, which caused the loss of more than £1,100 (about $8,100) – Apple denied the refund.

The user, identified only as CS, reported that her sister – who has learning disabilities – made a series of in-app purchases of coloring puzzles and crossword puzzles on her iPad over the course of four weeks. Most of the purchases were repeat purchases of packages (strap) within these apps, and in most cases, the items are not downloaded or used.

CS explained that her sister does not understand the idea of ​​money or how indoor shopping works. Until last year, it was the sister’s husband who managed her finances, but the man died recently – so the user ended up being exposed to these “traps”, Unfortunately it is very popular in the App Store.

The issue was posted as part of a column Anna Thames, a consumer protection columnist at Watchman. Reading the user’s report, Tims contacted Apple and explained the situation – only then did Apple agree to refund the amount spent on the incident, indicating that it would open a “one-time exception”.

Tims also advised the user to turn on parental control options in the Apple ecosystem – as usual with affiliated users, it constantly monitors their activity and analyzes downloaded applications.

It’s good that in this particular case, everything was fine in the end – but you can’t be too careful.

via PhoneArena