ASUS has found a problem with Z690 Hero motherboards and is preparing to change models

some owners Asus ROG Maximus Z690 Hero motherboardHigh quality motherboard for unlocked processors Intel Corporation Alder Lake It was having issues causing the card to be completely lost.. a Asus Now realize the situation It only confirms the suspicion that there is a problem with the memories, because in all the reports that we presented in the previous news, the motherboards had Code 53 On the error screen, the code that indicates a memory problem.

Asus says the issue affected a certain product line and not every ROG Maximus Z690 Hero. In addition to the incidents we’ve shown here, Asus says others are still coming to it. Check out Asus’ statement on the situation below, posted at Facebook social networking site:

Asus is committed to producing high quality products and we take every incident report from our valued customers very seriously. We recently received reports of accidents related to the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we’ve identified a potential problem with an inverted memory capacitor in the production process of a production line that could cause error code 53, misconfiguration, or damage to motherboard components. The problem is likely to affect drives manufactured in 2021 with part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.

The company goes on to say that it is continuing its investigation into the issue to be able to identify as many units as possible and make a replacement before stores sell out. In the comments posted on the ASUS PC DIY Kit, many people praise Asus for being open and honest about the situation with its users. Some even reported that they just bought ROG Maximus Z690 Hero motherboards that match the serial numbers Asus offers.

The first users who reported problems were in the upper right corner of their boards, which is where the memory capacitors are. In the official statement, Asus did not address the topic, but from the first reports that appeared online and shown here, ROG Maximus Z690 Hero owners used the same G.Skil DDR5 memory. One user even received a response from Asus Support saying that this memory was not in the compatibility list.

As Asus said, most cases come from North America, but if you own a ROG Maximus Z690 Hero, it’s a good idea to check the motherboard’s part and serial number.

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source: Facebook social networking site