Complaints mount after “Americana” is judicially restored; understand

Since the request Americana bankruptcy recoverymany consumers reported problems with delivery and even with the use of some of its products, such as the Ame digital wallet, which many merchants no longer accept.

Also read: Why did the crisis hit many companies, such as Americana, Marissa, and Awe?

The company’s crisis became public on January 11, when a billionaire’s hole was announced on its balance sheet. Since then, many clients and business partners have become insecure.

Only on the Consumidor.Gov.Br portal, the company was the target of 1,484 complaints, double the number in November, when it had a backlog of 773. According to the platform’s data, the quantitative jump is normal for this period, especially after the Black Friday sales in November and Christmas in December.

However, the complaints register a lot of fear surrounding the brand. Such is the case of purchasing assistant Lucas Ribeiro, 19, who preferred to cancel his purchase and look for another location after two delivery delays by Americana.

Know Your Rights: How a Consumer Deals with Americanas’ Judicial Restitution

Experts say injunctive recovery should not and cannot harm a company’s relationship with consumers. This was also reiterated by the company itself after asking Procon-SP for clarification.

“If there is any problem between the partners and Americana, the two companies are jointly responsible for the solution. The consumer should not be penalized, ”explains Rodrigo Tritabebe, Procon-SP Director of Customer Service and Extension. As a result, even the products sold in the Americanas market are foolproof.

Understand your rights and the guidelines below. Information was brought by Extra Newspaper with support from Procon-SP.

Reserved Rights: Irrespective of injunctive recovery, the Company remains obligated to meet deadlines for delivery, compensation, exchange, and all as provided by contract and law. If there is a non-compliance, register on Procons or on the Consumidor.go.br portal.

Operation: Specialists point out that maintaining good service is an important part of the process, as it demonstrates the ability to avoid bankruptcy.

Problems: In the event of a problem between partners and Americanas, both are responsible for the solution.

MEI: Equity tends to apply consumer law to individual small entrepreneurs, recognizing that their vulnerability is closer to that of the average consumer than to that of a traditional corporation.

Ame Digital: Americanas says that operations are normal and that customers’ cashback balance in the digital wallet is protected and backed by the central bank. The terms of the loyalty program, transfer of points and refunds must be respected. If, given the crisis, the use is limited to Americana, specialists recommend speeding up the use of credit.