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In developing economies, the majority believe that AI can improve business relationships

In developing economies, the majority believe that AI can improve business relationships

The HP Work Relationship Index, a survey conducted by HP Inc. It explores how employees relate to work around the world, and that although working relationships are strained and employee expectations are rising, artificial intelligence (AI) is crucial to improving these relationships. In the study, 76% of workers in developing economies believe that AI can play a major role in improving their relationships with work Only 27% of knowledge workers say they have a healthy relationship with work.

The survey, which included interviews with more than 15,600 participants in 12 countries, reveals that despite the world's strained relationships with work and rising employee expectations, artificial intelligence (AI) is considered crucial to improving these relationships.

“AI represents a huge opportunity to transform the dynamics of our work and create a more positive and productive environment for everyone,” said Dave Scholl, president of Workforce Solutions, HP Inc. To further promote understanding and acceptance of AI – and ensure employees know how to use AI. To reap its benefits, company leaders must take the initiative to inform employees about the potential of AI and lead its effective integration.

The world's relations with work are strained: artificial intelligence can help
In today's global workforce, there is notable tension in relationships between people and work, with only 27% of knowledge workers reporting a healthy relationship with work.

At the same time, knowledge workers' expectations regarding their relationship with work have risen significantly, with 58% of the global sample saying their expectations have increased in the past three years. This is particularly evident in developing economies, where 71% of workers raised their expectations, compared to 50% in mature economies.

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The potential of AI to foster healthy relationships with work is widely recognized across the workforce – with business leaders and IT decision-makers leading the way. 54% of knowledge workers, 72% of business leaders, and 70% of IT decision-makers see the role AI can play in achieving a better work-life balance. A similar percentage believe that AI can simplify tasks and make work easier (75% of leaders and 58% of knowledge workers).

Notably, 76% of knowledge workers in developing economies believe that AI will make their work “easier” and 75% “more interesting” (compared to 48% and 44%, respectively, in mature economies).

Business leaders must drive AI integration

The difference between business leaders, IT decision makers and knowledge workers underscores the need for leaders to effectively communicate the benefits of AI and educate employees on how to integrate it into their work processes – to achieve better business outcomes and strengthen their personal relationships with the business. . Research has shown that uncertainty remains about the best ways to use AI and reap its full benefits:

• Nearly two-fifths (42%) of people feel unsure about when to use AI in the workplace.

• 41% feel unable to exploit the full potential of AI in their roles.

With 73% of business leaders and 66% of knowledge workers in favor of providing adequate AI training, there is a clear demand for organizations to prioritize reskilling initiatives to enable their workforce to adopt AI technologies.

“In the evolving work landscape, where companies struggle to increase engagement, retention and productivity, as well as inspire their employees, the strategic integration of AI is emerging as a powerful force for transformation,” says Stella Lu, Executive Director of Communications. HP Inc. “Knowledge workers around the world are looking to senior leadership to guide them on how to navigate AI effectively: the environment is ripe for leaders to look for opportunity to empower your people and drive success.”

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