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One of Mercadona's most sought-after products will not be returning to stores.  This is the alternative – the executive summary

One of Mercadona's most sought-after products will not be returning to stores. This is the alternative – the executive summary

Regular Mercadona consumers used the company's social media networks as a direct communication channel to resolve product-related issues, from damaged items to accessibility questions. Recently, frequently asked questions from users include questions about products that have disappeared from the shelves.

Jesus, a user of X (formerly Twitter), was the latest to take to social media to ask a question of this kind. The customer is missing out on a 92% black cocoa bar, with 0% added sweeteners and sugars. “Mercadona, what happened to this product?”

In response, the company announced that the product was no longer available on supermarket shelves. However, they did offer a “similar” alternative.

“Hello, Jesus. We no longer sell the product, but we now have a 99% cocoa chocolate bar, which contains no added sugars, just the sugar that is naturally found in cocoa. Mercadona replied: “We noticed your interest in those responsible for the product so that they can remember that.” “.

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