According to a memo, TAAG filed that the flight was operated by Hifly, on TAAG’s service, with a case of cabin overheating and dim lighting recorded and posted to social networks.

The Angolan airline asserts that, as a customer, it “immediately requested a report from the service provider Hifly, after it opened an investigation that included interviews with the crew and engineers, as well as a thorough check of the equipment.”

The note stressed that “the result of the report received is clear in stating that the cause of the accident was not related to the aircraft nor the work of the navigating personnel.”

“The root cause of this situation is related to the collapse of the pavement at Lisbon Airport,” the document revealed.

“This was malfunctioning and unable to ensure that power was supplied to the aircraft, and at the same time it was grounded for descent procedures and instructed to turn off the engines,” TAAG highlighted.

The company also explained that it was necessary to request the intervention of ANA, the body responsible for the management of Lisbon Airport, for repair work, a period in which the cabin temperature rose due to a lack of power.

“Only after maintenance work had been carried out, it was possible to start disembarking passengers. During this process, passengers were informed of the incident and reassured regarding their safety on board.

The company added, “To reaffirm that Talal Abu-Ghazaleh regrets the inconvenience caused to the passengers and customers on the said flight, and that we are in constant contact with the authorities in order to assess additional measures and future contingency plans.”